1. Introduction
At Realmer Technology, we are committed to safeguarding the privacy and security of our customers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our website, services, and products. By using our website and services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We collect various types of information to provide and improve our services, including:
2.1. Personal Information
- Name
- Contact information (such as email address, phone number, and physical address)
- Payment details (such as credit/debit card information and billing address)
- Account details (such as username and password)
2.2. Non-Personal Information
- Device information (such as IP address, browser type, and operating system)
- Usage data (such as browsing activity, pages visited, and time spent on our website)
- Cookies and similar technologies (to track user activity and preferences)
3. How We Use Your Information
We use the information we collect for various purposes, including:
- To process and fulfill orders: We use your personal information to process payments, ship products, and provide customer support.
- To communicate with you: We may use your contact information to send order confirmations, updates, promotional offers, and other relevant information.
- To improve our services: We analyze non-personal information to understand how our website is used and to enhance our products and services.
- To personalize your experience: We use cookies and similar technologies to tailor the content and offers you see on our website.
4. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:
- With service providers: We may share your information with third-party service providers who assist us with payment processing, order fulfillment, marketing, and other business operations.
- With legal authorities: We may disclose your information if required by law, such as in response to a court order or government request.
- For business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.
5. Data Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure servers, and access controls.
6. Your Rights
You have the right to:
- Access your information: You can request a copy of the personal information we hold about you.
- Correct your information: You can request that we correct any inaccuracies in your personal information.
- Delete your information: You can request that we delete your personal information, subject to legal and contractual obligations.
- Opt-out of marketing: You can unsubscribe from our marketing communications at any time by following the instructions in the email or contacting us directly.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. Cookies are small files that are stored on your device when you visit a website. They help us remember your preferences and improve the functionality of our website.
- Types of cookies we use:
- Essential cookies: These are necessary for the operation of our website.
- Performance cookies: These help us understand how visitors use our website.
- Functional cookies: These remember your preferences and settings.
- Targeting cookies: These are used to deliver relevant ads and promotions.
You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page, and the revised policy will be effective immediately upon posting. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Phone: 0728 333 220
Email: info@realmer.co.ke
Address: Bazaar Plaza, Moi Avenue, 4th Floor.