At Realmer Technology, we are committed to providing you with high-quality products and exceptional customer service. If you are not entirely satisfied with your purchase, we are here to help. Please review our Refund and Return Policy below.
1. Return Policy
1.1. Eligibility for Returns
- Products must be returned within 2 days of the delivery date.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Certain types of products are exempt from being returned, including:
- Downloadable software products
- Gift cards
- Perishable goods (e.g., batteries)
1.2. Non-Returnable Items
- Items that have been used, damaged, or altered after delivery are not eligible for return.
- Products that are returned without the original packaging or missing accessories may not be eligible for a full refund or may be subject to a restocking fee.
2. Refund Policy
2.1. Refund Process
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If your return is approved, we will process your refund using the original method of payment. The refund will be processed within 7-10 business days of approval.
2.2. Partial Refunds
- Partial refunds may be granted in certain situations, such as:
- Items not in their original condition, damaged, or missing parts for reasons not due to our error.
- Items returned after the 7-day return window.
2.3. Shipping Costs
- Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.
- If the return is due to an error on our part (e.g., the wrong item shipped), we will cover the return shipping costs.
3. Exchanges
- We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [Insert Contact Information]. We will guide you through the exchange process.
4. Return Process
4.1. Initiating a Return
- To initiate a return, please contact our customer service team at [Insert Contact Information] with your order number and details about the product you would like to return.
- Once your return request is approved, we will provide you with instructions on how to return the item to us.
4.2. Return Shipping
- You are responsible for paying the shipping costs for returning your item unless the return is due to our error.
- We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
5. Refund Exceptions
- Certain items are non-refundable and non-returnable, including clearance items, custom orders, and items that have been modified or personalized according to your specifications.
- In cases where a product is returned beyond the 2-day return window, or the product does not meet our return criteria, we may offer a store credit instead of a refund.