1. Introduction
Welcome to Realmer Technology. By accessing and using our website, services, and products, you agree to comply with and be bound by the following terms and conditions. Please read them carefully. If you do not agree with any part of these terms, you should not use our services or website.
2. Definitions
- “We,” “Us,” and “Our” refer to Realmer Technology.
- “You,” or “Your” refers to the user or customer using our website or purchasing our products.
- “Website” refers to our online platform located at Realmer Technology.
3. Use of the Website
- You agree to use the website only for lawful purposes and in a way that does not infringe on the rights of others or restrict or inhibit their use and enjoyment of the website.
- You may not use our website to distribute any material that is unlawful, harmful, threatening, defamatory, obscene, or otherwise objectionable.
4. Product Information
- We strive to ensure that all product descriptions, images, and prices listed on our website are accurate. However, we do not warrant that the descriptions, images, or other content are error-free, complete, or current.
- Prices and availability of products are subject to change without notice.
5. Orders and Payments
- All orders placed through our website are subject to acceptance by Realmer Technology. We reserve the right to refuse or cancel any order for any reason.
- Payment for all products must be made in full at the time of purchase. We accept payment via Mobile Money (M-Pesa), Credit/Debit Cards, and Bank Transfers.
6. Shipping and Delivery
- We aim to process and deliver orders promptly. Delivery times provided are estimates and are not guaranteed. We are not responsible for delays due to circumstances beyond our control.
- Shipping fees are calculated based on the delivery location and the size of the order. The applicable fees will be displayed at checkout.
7. Returns and Refunds
- If you are not satisfied with your purchase, you may return the product within 7 days of receipt for a refund or exchange, provided it is in its original condition and packaging. Certain items may not be eligible for return. Please refer to our Return Policy for more details.
- Refunds will be processed using the original payment method. We reserve the right to refuse a refund if the returned item does not meet our return criteria.
8. Warranty
- Many of our products come with a manufacturer’s warranty. The terms and duration of the warranty will vary depending on the product. Please refer to the specific warranty information provided with your product.
- The warranty does not cover damage caused by misuse, neglect, or unauthorized repairs.
9. Limitation of Liability
- Realmer Technology shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our products or website.
- Our total liability to you for any claim arising out of or in connection with these terms, your use of the website, or the purchase of our products, whether in contract, tort, or otherwise, shall not exceed the amount you paid for the product in question.
10. Intellectual Property
- All content on our website, including text, graphics, logos, and images, is the property of Realmer Technology or its content suppliers and is protected by intellectual property laws. You may not use, reproduce, or distribute any content from our website without our express written permission.
11. Privacy Policy
- We are committed to protecting your privacy. Please review our Privacy Policy for information on how we collect, use, and protect your personal information.
12. Changes to Terms and Conditions
- We reserve the right to update or modify these terms and conditions at any time without prior notice. Any changes will be posted on this page, and your continued use of our website or services after such changes constitutes your acceptance of the new terms.
13. Governing Law
- These terms and conditions shall be governed by and construed per the laws of Kenya. Any disputes arising out of or related to these terms shall be subject to the exclusive jurisdiction of the courts of Kenya.
14. Contact Us
- If you have any questions or concerns about these terms and conditions, please contact us at:
- Phone: 0728 333 220
- Email: info@realmer.co.ke
- Address: Bazaar Plaza, Moi Avenue, 4th Floor.