What You Need to Know!
Our physical store is located at Bazaar Plaza, along Moi Avenue, 4th floor, Nairobi, Kenya. We also have an online store accessible at Realmer Technology Website.
We offer a wide range of electronic products including Phones, Laptops, Tablets, Hardware, Security systems, and Software. We also provide various technology services and solutions tailored for businesses and government sectors in Nairobi and across Kenya.
Yes, we pride ourselves on exceptional customer service and offer after-sales support through phone, email, or online chat. We believe in going the extra mile to ensure customer satisfaction.
Yes, we have a return policy in place. If you are not satisfied with your purchase, you may return it within 2 days of purchase, provided that the product is in its original condition and packaging. Please refer to our Return Policy page for more details.
To place an order, simply browse our online store, add the desired products to your cart, and proceed to checkout. You can then follow the instructions to complete your purchase.
We accept various payment methods including Mobile Money (M-Pesa), Credit/Debit Cards, and Bank Transfers.
Delivery within Nairobi typically takes 1-2 business days. For deliveries outside Nairobi, it may take 3-5 business days. We also offer express delivery options for urgent orders.
Yes, there is a delivery fee based on your location and the size of the order. The fee will be calculated at checkout. However, we occasionally offer promotions with free delivery on selected items.
Yes, we offer installation services for certain products like security systems and network hardware. Please contact our customer service team to arrange an installation.
Absolutely! We offer technical support to help you set up your new device. Whether it’s configuring your laptop, installing software, or setting up your home network, our team is here to assist you.
If you experience any issues with a product purchased from us, please contact our customer service team immediately. We will troubleshoot the problem and provide solutions, including repairs or replacements if necessary.
Our physical store in the CBD is open Monday to Friday from 8:00 AM to 6:00 PM and on Saturdays from 9:00 AM to 4:00 PM. Our online store is available 24/7, and customer service is available during business hours.