Refund and Returns Policy

Effective Date: July 1, 2025
Company Name: Realmer Technology
Contact: 0728333220 | Email: info@realmer.co.ke

At Realmer Technology, we value customer satisfaction and stand behind the quality of our products. If you’re not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

To be eligible for a return:

• The item must be unused, in its original packaging, and in the same condition you received it.
• Returns must be initiated within 2 days of purchase or delivery.
• You must have the original receipt or proof of purchase.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Software, licenses, and digital products.
• Opened consumables (e.g., ink cartridges, toners).
• Items damaged due to misuse or mishandling.
• Products marked as “Clearance” or “Final Sale.”

3. Refund Process

Once your return is received and inspected:

• We will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within 5–7 business days to your original method of payment or as store credit.

4. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to exchange it for the same item, contact us at 0728333220 or email info@realmer.co.ke.

5. Return Delivery Costs

• If the return is due to our error (wrong or defective item), we will cover the return shipping costs.
• If the return is due to a change of mind, the customer is responsible for the return shipping.

6. How to Initiate a Return

To request a return or exchange:

1. Contact our support team at 0728333220 or info@realmer.co.ke.
2. Provide your order number and reason for return.
3. Our team will guide you through the process.

Thank you for shopping with Realmer Technology, your trusted ICT partner.